Welcome to Multi Color 3D Printer Online 3D Printing Services! We are committed to providing high-quality 3D printing products and services. This Return and Refund Policy outlines our procedures for handling returns and refunds. By using our services, you agree to this policy.
1. Returns and Cancellations
1.1. Order Cancellations
You can cancel your order within 24 hours of placing it. To cancel an order:
- Contact Us via support@multicolor3dprinter.com.
- Provide your order number and reason for cancellation.
Please note: Orders cannot be canceled after 24 hours, as production may have already begun.
1.2. Returns
We accept returns under the following conditions:
-
Defective Products: If you receive a defective product, please contact us within 7 days of receipt. Based on the defect, we may offer a partial refund.
- Contact Us with your order number, photos of the defect, and a description of the issue.
- We will review your request and offer a solution, which may include a partial refund based on the severity of the defect.
-
Incorrect Products: If you receive a product that is not what you ordered:
- Contact Us immediately to confirm the issue. You can choose between a full refund or returning the product to receive the correct product.
- Return the incorrect product, and we will issue a full refund or send the correct product.
2. Refunds
2.1. Refund Eligibility
Refunds are available in the following situations:
- Defective Products: We will assess the defect and may offer a partial refund.
- Incorrect Products: You can choose to return the incorrect product for a full refund or receive the correct product.
2.2. Refund Process
To request a refund:
- Contact Us at support@multicolor3dprinter.com with your order number, reason for refund, and photos (if applicable).
- We will review your request and respond within 5 business days.
If approved, refunds will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
3. Exchanges
We do not offer exchanges for 3D printed products due to their custom nature. If you receive an incorrect product, you can return it for a refund or receive the correct product.
4. Shipping Costs
- Order Cancellations: No shipping costs are incurred for cancellations made within 24 hours.
- Returns: Shipping costs for returns are the responsibility of the customer unless the product is incorrect.
- Refunds: If the product is incorrect, we will cover the return shipping costs.
5. Contact Us
For all return, refund, or cancellation requests, please reach out to us:
We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing Multi Color 3D Printer Online 3D Printing Services!